Every industry comes with its own set of responsibilities and guidelines and the health IT industry is no exception. For EHR companies striving to grow in the industry, customer service, customization and protection of data must be high on the list of importance. Valuing these three responsibilities can make a huge difference. Meditab shows commitment to its clients by keeping these three issues in mind and continues striving to offer the best service possible.
1. Customer Satisfaction
It is important for EHR companies to focus on the end-user and to provide client support in an efficient and effective way.
The client feedback below is an example of how Meditab is exceeding in customer service.
“We spent months researching and wanted something to manage all of our photos, EMR, scheduling, invoicing and PM and we found it in IMS. The team at Meditab was very prompt with all of their responses and was very knowledgeable. They made me feel extremely comfortable.” – Dr. Enrique Hanabergh
“I would certainly recommend IMS to any colleague. The support and personal, prompt attention we’ve received, in addition to the training resources and the clear, open communication, are above and beyond the level of any other system we evaluated.” – Ann Hiner, Practice Manager at Timberlake MD
2. EHR Customization
In order to meet the needs of its customers, EHR companies need to provide customizable templates in a timely manner.
One way that Meditab demonstrates customization is through its AllergyEHR Shot Lab, which allows practices to define custom panels, define allergens, diluents, histamines and antigens and document skin tests using wheal and flare or scores.
3. Protection of Data
To remain a leading EHR company, it’s important for vendors to stay updated with HITECH and HIPPA laws because it ensures the security of patient data.
For example, IMS CarePortal is fully compliant and meets all HIPAA and CMS healthcare communication standards to protect patient, provider and practice privacy. Additionally, the IMS FaxCloud provides worry-free faxing with secure, integrated, electronic solutions.
For more information about Meditab Software and its services, visit http://www.meditab.com/services/.