Posted by Yvette Quiwa
Healthcare is undergoing a remarkable transformation in the digital age. Patients now expect the same level of accessibility and convenience from their healthcare providers as they do from other service sectors.
According to a survey conducted by NTT DATA Services, 59% of patients want their digital healthcare experiences to be similar to those in retail. They want the convenience of managing their health information and interacting with providers with just a few clicks. This data underscores the importance of developing patient-centric healthcare technology that focuses on ease of use and personalization.
For healthcare professionals, embracing digital solutions like IMS Care is essential to meet these expectations. IMS Care is designed with the patient in mind, offering intuitive tools to enhance patient engagement.
Looking for Patient-Centric Solutions for Your Practice?
What Is IMS Care?
IMS Care is a user-friendly, HIPAA-compliant platform that offers patients 24/7 access to their Personal Health Information (PHI). This platform streamlines the patient journey, like scheduling appointments, requesting medications, filling out forms, managing documents, overseeing care plans, and paying bills. It provides a seamless communication channel between patients and healthcare providers.
Available on web browsers and through a smartphone app, IMS Care ensures that patients can conveniently manage their healthcare from any device, fostering greater engagement and empowerment in their healthcare journey.
Top Benefits of IMS Care
The IMS Care platform equips healthcare providers with the advanced features needed to address the evolving demands of modern patients. By adopting this forward-thinking solution, professionals can deliver more responsive and flexible care, staying ahead of the curve.
Here are the top benefits of IMS Care, focusing on its features and how they can positively impact your practice.
1. Streamlined Operations
IMS Care's robust platform redefines the operational side of healthcare practices, automating and integrating administrative tasks like scheduling, billing, and documentation into a single, cohesive system.
This operational efficiency reduces errors, saves time, and lowers costs, ultimately enhancing the overall productivity of the healthcare facility. With IMS Care, the entire practice benefits from smoother operations, allowing for a more focused and patient-centered approach to healthcare
2. Unified Patient Experience
A KLAS survey revealed that 24% of healthcare executives invest heavily in optimizing the patient journey. With the growing demand for accessible healthcare, providers have a valuable opportunity to enhance their services through IMS. One standout feature of IMS Care is its ability to deliver a seamless and unified patient experience, catering to patients' evolving needs.
Whether through web or mobile platforms, patients enjoy a consistent and synchronized interface that simplifies their interactions with healthcare providers. Booking appointments is effortless, with instant confirmations and the flexibility to choose preferred providers without the need to talk to a representative. This streamlined process enhances patient satisfaction and engagement, fostering a more positive healthcare experience.
Apart from booking appointments, other key modules that unify patient experience include:
- Communication Channels: IMS Care facilitates direct communication without phone calls.
- Patient Details: The platform ensures all patient information is updated and accessible in one place.
- Bills Payment: This module lets patients easily view and pay their medical bills online.
- Forms and Updates: Patients can fill out necessary forms and receive updates on care plans.
- Insurance Information: Through IMS Care’s portal, patients can quickly update and verify their insurance details.
3. Seamless Document Management
With IMS Care, healthcare providers and patients can seamlessly upload documents, keeping medical records accessible and up-to-date. This feature enhances the patient experience while also improving the accuracy and availability of medical information.
Doctors and staff benefit from having all necessary documents organized and readily available, streamlining workflows, and reducing administrative burdens. Importantly, IMS Care's robust security ensures patient data is stored safely, meeting regulatory requirements and fostering trust in the healthcare system.
4. Enhanced Security
Security is paramount in healthcare, and IMS Care excels in this area. With portless access, the platform enhances efficiency while keeping sensitive data safe and compliant with industry standards. This innovative approach eliminates common vulnerabilities associated with traditional port-based access, providing additional protection for patient information.
Healthcare providers can rest assured that patient data is secure, reducing the risk of breaches and ensuring compliance with regulations. This robust security framework fosters trust and confidence among patients and healthcare providers, making IMS Care a reliable choice for managing sensitive medical information.
5. Simplified Access
IMS Care's user-friendly platform provides simplified, efficient access for patients and healthcare providers. Patients can log in using easy options such as email, username, or phone number, enhancing accessibility and convenience. This straightforward approach ensures that patients can quickly and securely access their accounts, manage their healthcare needs, and communicate with their providers.
6. Hassle-Free Maintenance
IMS Care significantly reduces the burden of maintenance for healthcare providers. The platform is designed to operate without cumbersome web servers and constant technical support. This translates to lower costs and fewer disruptions, allowing clinics to focus on delivering quality care rather than managing IT infrastructure.
Key features that simplify maintenance include:
- No Need to Set Up Web Servers: IMS Care's cloud-based nature eliminates the need for healthcare practices to maintain their web servers, reducing technical overhead.
- Automatic Updates: The platform receives regular updates and improvements without requiring manual intervention, ensuring that healthcare providers always have access to the latest features and security enhancements.
- Cost Savings: By reducing the need for extensive IT infrastructure and ongoing technical support, IMS Care helps healthcare providers save on maintenance costs, allowing them to allocate resources more effectively.
7. Advanced Telemedicine Features
Telemedicine has become an integral part of modern healthcare, with IMS Care at the forefront of this trend. The platform's screen-sharing feature for televisits enables healthcare providers to engage more effectively with patients during virtual consultations. This capability ensures patients receive the same level of care and attention as in-person visits.
Additionally, the modernized interface and enhanced screen-sharing tools facilitate clearer communication and better understanding between providers and patients, making virtual consultations more effective and engaging.
8. Boosted Performance
The IMS Care platform streamlines workflows, digitizes processes, and enhances usability, resulting in a superior experience for both patients and healthcare providers. Its user-friendly design and mobile-friendly patient forms make booking and retaining patients easier, while reducing administrative burdens.
This increased efficiency not only improves the overall patient experience but also enables healthcare providers to manage their practices more effectively. Ultimately, IMS Care boosts patient retention and satisfaction by optimizing practice performance.
Achieve Superior Patient-Centered Care with IMS Care
Provide comprehensive care with the help of Meditab. Our IMS Care offers an all-in-one platform, covering every aspect of the patient journey, from scheduling and billing to communication and document management. Healthcare providers can deliver more cohesive and personalized care by centralizing these functions. Ensure your patients receive the best care while simplifying your practice’s operations.
Learn More about IMS Care
