Posted by Julie Ann Sillar
At the heart of family building and reproductive health lies patient satisfaction, which is more than just success rates for fertility clinics—it’s about trust, compassionate care, and personalized experience.
As the journey of parenthood thrusts patients into emotional highs and lows, they are more likely to seek support from a provider who truly understands what they are going through. But compassion can only do so much.
Enhancing patient satisfaction comes from specialized engagement, communication and support to patients, elements that a well-rounded electronic health records (EHR] software can help facilitate.
This is why Meditab collaborated extensively with fertility care experts to create an EHR practice management software built around a solid understanding of your specialty and your patient flow. FertilityEHR is a well-rounded system that will elevate patient experiences and ensure satisfaction at every stage of their health journey.
Let’s explore FertilityEHR’s cutting-edge features play a significant role in making fertility care patients feel valued and empowered.
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The Role of a Patient Portal in Improving Engagement
One of the biggest challenges for fertility clinics is managing the high volume of appointments, tests, and follow-up consultations. EHRs with integrated patient portals provide patients with 24/7 access to their test results and follow-up appointments.
A patient portal plays a crucial role in improving patient experience and satisfaction by offering easy access to essential healthcare services. This level of accessibility empowers patients, giving them more control over their healthcare journey and fostering a sense of engagement and trust. By streamlining communication and simplifying administrative tasks, the portal reduces waiting times and frustrations, leading to a more positive and satisfying healthcare journey.
Lindsay Wells, MD, of Audubon Fertility, shared how crucial it was for her patient-centric practice to offer a user-friendly portal and how IMS made it possible for her, “As a patient-centric practice, it was very important for me to have a patient portal that is very pleasing to the patients. With IMS, the calendars were easy to read and very simple for them to use.”
Patients can leverage the portal to send messages to their providers, view lab results, get monitoring instructions, pay bills, and request prescriptions, eliminating the need for back-and-forth phone calls and miscommunication.
When patients can easily access their care online, it reduces their anxiety and encourages them to help move their treatments forward, enhancing their overall experience with your clinic.
Mobile Apps: Connecting Patients Anytime, Anywhere
The role of mobile apps in healthcare has grown exponentially over the past five years. Data from JMIR Publications shows that 58.23% of mobile phone users in the U.S. had downloaded a health-related mobile app (mainly for fitness and nutrition), highlighting the prevalence of apps in proactive health management.
As the market grows saturated with hundreds of generic options, choosing what works perfectly for your specialty can be overwhelming. The good news is that FertilityEHR seamlessly integrates with IMS Care, the app that unifies the health journey for patients and providers alike.
IMS Care: Your Portal to Unparalleled Care
Meditab’s IMS Care elevates patient engagement by combining an online portal and patient app into one complete platform. With just a few taps, users can:
- Schedule appointments
- Access their treatment plans
- Track their treatment progress
With IMS Care, healthcare management is much more convenient and efficient since everything is in one spot—just look what Dr. Wells has to say about it:
"When patients come in for a consultation with me, I really like to see everything in one spot, and with how IMS is set up, I was able to do that,” adds Lindsay Wells, MD. “I could keep a running tab on all the patients' testing."
Making patients feel connected with their care team (even outside your clinic’s walls) not only contributes to a higher satisfaction rate but also streamlines the care you provide.
Educational and Emotional Support Through EHR
Any patient on their health journey needs knowledge and emotional support—much more so during fertility treatment. By integrating educational resources in an EHR, your fertility clinic can offer more than medical care; you can empower and support patients in building the family they have always longed for. One of the effective ways to educate your patients is through multimedia content, such as:
- Videos
- Infographics
- Interactive tools
By utilizing this content, patients can better understand their options, as complex medical terms are broken down into easily digestible information.
These resources not only educate but also offer emotional reassurance. Personalized, easy-to-access information helps patients feel in control, easing their worries and building trust during an emotionally charged time. A good EHR unifies knowledge and care with every tap or click, empowering individuals and couples as they navigate their fertility care journey.
Streamlined Communication with Healthcare Providers
Clear and timely communication is one of the most critical aspects of fertility care. Simple miscommunication can result in various issues, such as missed appointments, lower treatment compliance, and reduced quality of care.
We’ve come a long way from phone calls, faxes, and even texts. Thanks to technological advancements, secure messaging within medical EHR software and integrated apps has transformed how patients and providers stay connected. Patients can reach out with questions, updates, and concerns anytime, and providers can respond quickly and securely, keeping communication timely and confidential.
With Meditab’s FertilityEHR, patients and providers can ensure streamlined and consistent communication through an integrated messaging platform. They don’t have to go through the hassle of multiple phone calls and outdated messaging systems to interact, answer questions, and acquire actionable information at the point of care or wherever they may be.
"The way IMS is set up, I can just answer reminders super easily and quickly throughout the day between patients." - Lindsay Wells, MD, Audubon Fertility
Fast and clear responses to patient queries not only improve the quality of care but also enhance the patient experience. An EHR system that supports secure and convenient messaging turns healthcare into a collaborative journey, making patients feel more engaged and empowered.
Revolutionize Patient Satisfaction Through FertilityEHR
Patient satisfaction goes beyond successful treatments. It’s about informing, supporting, and empowering the patient throughout their journey to build a family. Fertility clinics that embrace advanced EHR features like secured messaging, patient portals, and educational tools create an environment where patients feel genuinely supported, heard, and cared for at every step of their emotional and life-changing journey toward building a family.
While we’re on the topic of fertility care, we are encouraging all reproductive health professionals to attend ASRM 2024, an exciting event that brings together leading fertility care specialists and cutting-edge technology. You can also see FertilityEHR in action at this event! Registration is still ongoing, so don’t forget to sign up.
Here at Meditab, we are committed to developing tools that streamline processes and boost the productivity and revenue of practices across the U.S. Unlike generic solutions, FertilityEHR’s custom fertility tools help providers and technicians tackle complicated assisted reproductive technology (ART) challenges without breaking a sweat.
When you need a better way to manage treatment at every stage of the ART cycle, consider requesting a demo of our software. FertilityEHR can streamline your practice workflow no matter how heavy and complex your workloads may be.
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