A recent survey from Physicians Practice found that 53 percent of providers now offer patient portals.
Aside from improving patient engagement and provider efficiency, patient portal can also be an additional source of income for medical practices. To increase portal-related revenue, providers must use a feature-rich portal that supports the efficient delivery of more services.
IMS CarePortal helps practices expand their reach and engage patients to play an active role in their healthcare through the convenience of online services.
To further optimize patient portal to become revenue generating, practices can follow these methods outlined in a new paper from the Huron Healthcare:
Method 1: Delivering additional services
Providers can use patient portals for e-visits. These encounters, according to a recent JAMA Internal Medicine article, allow patients to “log into their secure personal health record internet portal and answer a series of questions about their condition.”
One of the benefits of using IMS CarePortal is that practices can streamline their check-in process. Patients can request and view appointments as well as complete practice registration online. Providers can then manage these appointments and send forms to patients therefore saving staff time. Read about more benefits here.
Method 2: Enrolling more members
Having a well-publicized portal gives new patients a way to enroll and schedule easily. This helps providers to better connect with their patients.
In IMS CarePortal, providers also become updated whenever patients add or update their profile information, such as insurance changes and health status.
Method 3: Capturing patient responsibility
“An optimized patient portal will reduce both the cost per collection and the number of billing statements, while increasing total collections,” Huron Healthcare’s Aaron Carlock notes.
This is why providers can greatly benefit from the online bill payment feature of IMS CarePortal. Using this feature, patients can receive electronic billing statements, view them, and pay their bills easily and conveniently.
Method 4: Earning Meaningful Use incentives
According to the paper, several proposed measures in Meaningful Use Stage 3 require “a robust feature set within the portal.” These measures include patients accessing their information through a provided portal and providers incorporating information from patients or non-clinical settings.
IMS CarePortal is designed to the meet the robust requirements of meaningful use. The portal is fully compliant with HIPAA security and privacy regulations, making it a secure electronic communication between patients and providers. It also gives patients the ability to securely view, download, and transmit their personal information online.