Patient portals, An additional source of revenue for medical practices

A recent survey from Physicians Practice found that 53 percent of providers now offer patient portals.

Aside from improving patient engagement and provider efficiency, patient portal can also be an additional source of income for medical practices. To increase portal-related revenue, providers must use a feature-rich portal that supports the efficient delivery of more services.  

IMS CarePortal helps practices expand their reach and engage patients to play an active role in their healthcare through the convenience of online services.

To further optimize patient portal to become revenue generating, practices can follow these methods outlined in a new paper from the Huron Healthcare:

Method 1: Delivering additional services
Providers can use patient portals for e-visits. These encounters, according to a recent JAMA Internal Medicine article, allow patients to “log into their secure personal health record internet portal and answer a series of questions about their condition.”

One of the benefits of using IMS CarePortal is that practices can streamline their check-in process. Patients can request and view appointments as well as complete practice registration online. Providers can then manage these appointments and send forms to patients therefore saving staff time. Read about more benefits here.

Method 2: Enrolling more members
Having a well-publicized portal gives new patients a way to enroll and schedule easily. This helps providers to better connect with their patients.

In IMS CarePortal, providers also become updated whenever patients add or update their profile information, such as insurance changes and health status.

Method 3: Capturing patient responsibility
“An optimized patient portal will reduce both the cost per collection and the number of billing statements, while increasing total collections,” Huron Healthcare’s Aaron Carlock notes.

This is why providers can greatly benefit from the online bill payment feature of IMS CarePortal. Using this feature, patients can receive electronic billing statements, view them, and pay their bills easily and conveniently.

Method 4: Earning Meaningful Use incentives
According to the paper, several proposed measures in Meaningful Use Stage 3 require “a robust feature set within the portal.” These measures include patients accessing their information through a provided portal and providers incorporating information from patients or non-clinical settings.

IMS CarePortal is designed to the meet the robust requirements of meaningful use. The portal is fully compliant with HIPAA security and privacy regulations, making it a secure electronic communication between patients and providers. It also gives patients the ability to securely view, download, and transmit their personal information online.

Can Your EHR Keep up with Allergy Season?

The workflow in allergists’ offices can get hectic, and if you’re in the allergy business, a new round of seasonal allergic rhinitis is poised to bring even more patients through your door.

Roughly 24 million adults and children were diagnosed with allergic rhinitis in 2012. (Leaving aside the primary care doctors who steped in to treat them, that works out to about 4,400 per US allergist!) As we head into September, when ragweed pollen typically reaches its highest levels across the country, a lot of patients will be looking for relief for their congestion, sneezing and itchy eyes.

As an allergist, you know how to help your patients breathe more easily. But is your office software doing all it can to help you manage their sometimes complicated diagnostic tests and treatment?

An EHR designed for an allergy practice’s particular needs

AllergyEHR is Meditab’s specialty solution for allergists. We were recognized as the top ambulatory allergy and immunology EHR vendor in 2013 by Black Book Rankings. The AllergyEHR system is part of our line of intelligent medical software (IMS).

At its heart is the AllergyEHR Shot Lab, which helps allergists manage two mainstays of diagnosis and treatment: skin testing and immunotherapy shots.

This feature allows the provider to document patients’ skin test reactions – using wheal and flare or scores — to dozens of molds, grass and tree pollens and other allergens. This feature is customizable, allowing you to add or remove entries with ease.

The AllergyEHR Shot Lab also provides a comprehensive shot management solution. With this system, you can:

  • Track vials with bar-coded labels.
  • Rapidly create vials with different dilutions.
  • Generate lot numbers to track diluents and antigens.
  • Manage your inventory and track lot numbers.

Click here for more info on AllergyEHR’s unique features.

These tools tie in with other Meditab products and services that will help your practice analyze its productivity, manage e-prescribing, handle revenue cycle management, and encourage patients to become more engaged in their health care through a portal. You’ll also find round-the-clock support by phone, and agents are also available to help you within the IMS system.

Allergists who use this solution have found that it’s associated with:

  • 95 percent average collection ratio.
  • 15-day average commercial turnaround.
  • 12-day average Medicare turnaround.
  • 7-day average Medicaid turnaround.
  • 3 percent accounts receivable over 90 days.  

As we know well, you have many choices for software that supports your practice. However, cookie-cutter systems built for a general medical practice don’t necessarily match an allergy practice’s specific needs.

Whether you’re outfitting your practice for the first time or switching out a disappointing EHR (like many of our allergist customers have done), you don’t have to settle for a system that slows down your workflow or interrupts your patient care.